Privacy

What we collect. Only what a form asks for. For a face wash suggestion: name, email, skin type, and optionally your main concern, a price range and anything you write about your skin. For a website enquiry: name, email, project type, budget range, timeline, and optionally company, phone and a brief. We also store the page the form was sent from, your IP address and your browser user-agent string, to catch automated abuse.

A note on what you tell us about your skin. Describe your skin in everyday terms. Please do not send us a diagnosis, medication list or any other health record — we are not a medical service, we are not set up to hold that kind of data, and we do not need it to answer you.

Why. To reply to you, and to share your request with the skincare brands and clinics that match it, so that they can contact you directly.

What we never do. We never publish what you send us, never list it in a public marketplace, and never sell it into a lead exchange. Apart from the matched skincare brands and clinics described above, we pass it to no one.

Analytics and cookies. The site sets no advertising or tracking cookies. Your theme preference is stored in your browser’s local storage and never leaves the device.

How long we keep it. Submissions are kept for as long as the enquiry is active and for up to 24 months afterwards, then deleted.

Your rights. Write to us to see a copy of what we hold about you, to correct it, or to have it deleted. We act on deletion requests within 30 days.

Third parties. Our hosting provider processes the request data needed to serve pages. If a form notification is routed to an internal chat tool, the fields you submitted pass through that provider.